✨ The CXC Commitment
Because your hair deserves more than a service — it deserves a standard.
At Cuts By Carella, we know that trusting someone with your hair isn’t just about the end result — it’s about the journey. That’s why we back every appointment with The CXC Commitment: a promise to protect your hair, respect your goals, and deliver a luxury experience without compromise.
💇♀️ 1. Health Over Haste
We’ll never push your hair beyond what it can handle. Whether you're lightening, colouring, or cutting, your stylist will always prioritise long-term condition over short-term gain. That means honest advice, clear explanations, and plans tailored to your hair’s health.
🧪 2. Bond Protection — Always Included
Your hair's internal structure matters. Every lightening or blonding service includes Bond Protection and Bond Restoration Treatments — not as extras, but as essentials.
Because when the science says it’s non-negotiable, so do we.
🎯 3. Precision Meets Personalisation
No one-size-fits-all colour here. Every formula is hand-mixed on-site, tailored to your hair history, current condition, and desired finish. Whether it’s a subtle gloss or a full blonding transformation, the process is always structured, intentional, and deeply personalised.
🪞 4. Transparent Pricing. Always.
With us, what you see is what you get. Our pricing reflects the time, technique, and experience required for each service — no surprises, no upselling traps. You’ll know exactly what’s included, and why. That’s how luxury should feel.
👉 View Our Transparent Pricing »
💬 5. We Listen. We Adjust. We Stand By It.
Didn’t love your finish? Let us know within 7 days and we’ll make it right — no judgment, no fuss, just care. Whether it’s a cut, colour, or blonding service, we’ll work with you to correct or refine it. You can return to the same stylist or request someone else — the choice is always yours.
Please note: This commitment applies to services that change the shape, tone, or structure of your hair. It does not apply to styling-only services (like blow waves), which naturally soften or fall with time — especially in Cairns’ tropical humidity.
🌴 Built for Cairns, Backed by Care
Every service, product, and finish at Cuts By Carella is chosen with Cairns’ climate and lifestyle in mind. From frizz-fighting formulas to longer-lasting tones, we don’t just make your hair look good — we help it thrive where you live.
🖤 This is more than a brand promise.
It’s The CXC Commitment.
And we’re proud to stand by it — every day, every client, every cut.
❓ Frequently Asked Questions
Q: What services are covered under The CXC Commitment?
A: All cuts, colour work, and blonding services are covered. Styling-only services like blow waves are not covered, as they naturally change with time and humidity.
Q: How long do I have to request a fix or adjustment?
A: You have 7 days from your original appointment to get in touch with us. We'll happily arrange a solution that works for you.
Q: Can I request a different stylist for my adjustment?
A: Absolutely. You're welcome to return to the same stylist or choose another — whichever makes you feel more comfortable.
Q: Is there a cost for adjustment appointments?
A: No. If it falls within the scope of The CXC Commitment, your adjustment is included at no extra cost.
Q: How do I contact you if I’m not satisfied?
A: Just call us on 0456 954 168 or visit us in salon — we’ll take it from there with care and clarity.
For matters relating to your consumer rights or guarantees under Australian Consumer Law, you’re also welcome to email jeff@cutsbycarella.com.au directly.