Transparent Pricing

Whether you’re new to Cuts By Carella or returning, these are our Transparent Pricing policies. They reflect how our services are delivered today — informed by tested service runs, real operating costs, and the standards we actively hold on the floor.

Clear pricing. Predictable outcomes. No surprises.

How Our Pricing Works

Pricing at Cuts By Carella is structured around service classification, time responsibility, and service capacity — not vague labels, rushed delivery, or hidden adjustments.

This exists to protect one thing above all else:
consistent, high-quality outcomes delivered properly, every time.

1. Service Classification

Every service is classified by:

  • Technical complexity

  • Active stylist involvement

  • Processing and finishing requirements

Correct classification protects:

  • Hair integrity

  • Appointment flow

  • Outcome predictability

If a service requires reclassification, this is addressed before your appointment begins — not during it.

2. Time & Service Reliability

Time is used to classify services accurately, not to meter clients.

Clients are not billed per minute.

Pricing is set per service, based on the time and technical responsibility required to deliver it correctly. Once your service is booked and confirmed:

  • The price is fixed

  • You are not charged for overruns

  • You are not charged less for finishing early

Our service times are not estimates or experiments. They are the result of thousands of completed service runs, tested repeatedly across different hair types, densities, and conditions. These timings are supported by established protocols that allow us to deliver high-fidelity outcomes consistently under real salon load.

This removes pressure to rush and ensures outcomes take priority over speed.

3. Time-Based Demand Pricing

Time-based pricing may apply uniformly across the salon by day and time — it is not set per stylist.

Some appointment windows cost more to deliver. Rather than inflating base prices across all services, Smart Pricing may be applied during higher-demand periods.

Cairns work patterns are seasonal and varied. Some clients can only book outside business hours. Others have more flexibility and can access lower-demand appointment windows.

That’s why Standard List Pricing remains available in selected times.

When required to manage demand and service capacity:

  • Standard List Pricing remains available in lower-demand windows

  • Selected high-demand appointments may carry a Smart Pricing adjustment

Any applicable pricing will always be:

  • Automatic

  • Visible during booking

  • Based on time only — not service type or outcome

Same outcome. Same standards. You’re choosing when, not what.

4. Deposits & Transaction Fees

All clients are required to pay a 50% deposit at the time of booking. This deposit confirms your appointment and is applied toward your service on the day.

A one-time 25% New Client Fee may apply where a first appointment is sourced through the Fresha App or Marketplace. To avoid this fee, call us directly on 0456 954 168 to secure your first booking.

Where applicable, bookings and payments processed through Fresha may also attract a Fresha merchant fee of $0.30 + 1.29%.

Card payments processed through Square attract a 2.2% merchant surcharge. Cash payments are welcome with no surcharge.

All fees include GST.

5. Trading Days

Cuts By Carella operates Wednesday to Sunday.

Mondays and Tuesdays are reserved for:

  • Advanced education

  • Technical calibration

  • Systems and quality control

This structure protects consistency on the floor and long-term service quality.

6. What Never Changes

Regardless of pricing window or appointment time:

  • Service structure remains identical

  • Technical standards do not change

  • Signature Basin Service is always included

  • Outcome accountability remains the same

You are choosing when your service is delivered — not what you receive.

7. Why We Don’t Discount Outcomes

We do not compete on volume or shortcuts.

We price to protect:

  • Hair health in heat, humidity, and UV

  • Stylist focus and recovery

  • Long-term consistency, not one-off results

Transparent pricing allows us to do this honestly and sustainably.

In Short

  • Services are priced by classification, not minutes

  • Pricing may vary by day and time where required to manage demand and service capacity

  • Standard List Pricing remains available in selected times

  • Precision Commercial delivery, always

  • If you’re unsure what to book or which time window suits you, our team will guide you before booking.

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